Policies
Weather & Safety
Walks or visits may be shortened, modified, rescheduled, or canceled by walker due to extreme weather conditions (including excessive heat, severe cold, storms, flooding, or other unsafe conditions) to ensure the safety of your pet and our team.
If a service must be canceled by HaileyWalksDogs due to unsafe weather, clients will receive either:
A service credit applied to their account, or
A refund for the missed service
Safety will always be our top priority, and we communicate any weather-related adjustments as soon as possible.
Aggression & Safety Policy
Clients must disclose any history of aggression, biting, or behavior concerns. We reserve the right to refuse or discontinue services if a pet presents a safety risk.
Scheduling & Recurring Services
Recurring schedules are reserved weekly and are offered on a first-come, first-served basis. Booking times are not guaranteed until confirmed.
Packages are Non-refundable and can be used up to 8 weeks after purchase
Access & Entry Policy
If we are unable to access the home due to a lock malfunction, incorrect entry information, or lost access privileges, the scheduled service fee will still apply.
Force-Free Training Policy
We use force-free, positive reinforcement-based methods and do not use or recommend aversive tools such as shock collars, prong collars, choke chains, intimidation, or physical corrections.
Last Minute Cancellations
Cancellations at clients discretion require at least 24 hours notice.
Late cancellations or no-shows will be charged the full visit fee.
Payment
We Accept payment through Venmo, Cashapp, or Cash
payment is due in full on or before the first scheduled visit in order to confirm care.
Late or unpaid balances may result in a 5% late fee and if left unpaid, services may be paused or discontinued.